Frequently Asked Questions
Everything you need to know about your Denim Tears order.
When will my order ship?
Standard orders are processed within 3-5 business days. During high-volume collection launches, please allow up to 10 business days for processing before receiving your tracking number.
What is your return policy?
All sales are final. Due to the limited nature of our collections, we do not offer returns or exchanges unless the item arrives damaged or the incorrect product was shipped.
How do I care for my denim items?
To preserve the integrity of the cotton wreaths and graphics, we recommend hand washing in cold water or dry cleaning. Always hang dry and avoid direct heat.
Do you ship internationally?
Yes, we ship worldwide. Please note that international customers are responsible for all customs duties and taxes incurred by their respective countries upon delivery.
Can I modify or cancel my order after it is placed?
Once an order is submitted, we are unable to make changes to the size, shipping address, or items. Please review your details carefully before completing your purchase.
How do I know if the product is authentic?
Authentic Denim Tears products are sold exclusively through our official website and authorized premium retailers. Each garment features specific branding and quality markers unique to the collection.